Warranty & Guarantee
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<div id="minrvosau-warranty">
<div class="container">
<div class="hero">
<span class="tag">PRODUCT QUALITY & SUPPORT</span>
<h1>Our Commitment to Product Quality and Customer Care</h1>
<p>
Welcome to <strong>MINRVOSAU</strong>.
</p>
<p>
We carefully select floor lamps, table lamps, decorative lamps, and
ambient lighting designed to support comfortable and expressive home
interiors.
</p>
<p>
MINRVOSAU aims to provide products that meet reasonable expectations for
appearance, function, packaging, and ordinary intended use.
</p>
<p>
If your order arrives damaged, incorrect, incomplete, or has a verified
product quality issue, our customer support team will review the matter
and work with you toward an appropriate resolution.
</p>
</div>
<div class="box">
<h2>1. Product Quality Support</h2>
<p>
Eligible MINRVOSAU products may receive support for verified
manufacturing issues, packaging defects, or functional problems
identified during ordinary intended use.
</p>
<div class="highlight">
<p><strong>Coverage Information</strong></p>
<p>
Support eligibility may depend on the product category, item
condition, order date, information provided, and applicable return or
refund terms.
</p>
<p>
Lighting products should be handled according to the product
packaging, care information, and recommended usage instructions.
</p>
</div>
<p>
Depending on the circumstances, MINRVOSAU may provide:
</p>
<ul>
<li>A replacement product where available</li>
<li>A replacement component or accessory where applicable</li>
<li>Store credit for an eligible issue</li>
<li>A refund or another reasonable resolution</li>
</ul>
<p>
The final resolution depends on the nature of the issue, available
evidence, product availability, and applicable store policies.
</p>
</div>
<div class="box">
<h2>2. Issues That May Qualify for Support</h2>
<p>
Product support may apply to verified issues such as:
</p>
<div class="highlight">
<h3>Product Defects</h3>
<p>
Manufacturing problems that affect the expected use, structural
integrity, or normal operation of the product.
</p>
</div>
<div class="highlight">
<h3>Packaging Damage</h3>
<p>
Visible damage to the product or packaging that occurred during
handling or delivery and affects the condition of the order.
</p>
</div>
<div class="highlight">
<h3>Incorrect or Incomplete Orders</h3>
<p>
Receiving an item that does not match the order, missing products, or
receiving an incomplete product package.
</p>
</div>
<div class="highlight">
<h3>Functional Product Issues</h3>
<p>
Problems involving switches, wiring, lamp components, or other
physical features that prevent normal intended use.
</p>
</div>
</div>
<div class="box">
<h2>3. Situations Generally Excluded</h2>
<p>
Product quality support may not apply to issues caused by improper use,
storage, handling, or alterations, including:
</p>
<ul>
<li>Damage caused by accidents, misuse, or careless handling</li>
<li>Unauthorized modifications, repairs, or alterations</li>
<li>Improper storage or exposure to unsuitable temperatures</li>
<li>Failure to follow product packaging or usage instructions</li>
<li>Changes caused by normal use or ordinary product wear</li>
<li>Minor visual differences that do not affect product function</li>
<li>Differences caused by lighting, photography, or screen settings</li>
<li>Products purchased through unauthorized third-party sellers</li>
<li>Issues caused after the product has been transferred to another person</li>
<li>Damage caused by misuse of lamps, switches, or lighting components</li>
</ul>
<p>
Support is intended for verified product, packaging, order, or delivery
issues and does not cover dissatisfaction caused solely by personal
preference or a change of mind.
</p>
</div>
<div class="box">
<h2>4. Product Care and Proper Use</h2>
<p>
To help preserve the condition and performance of your lighting products,
please follow the care and usage information provided on the packaging
or product page.
</p>
<p>Recommended product care may include:</p>
<ul>
<li>Using products only for their intended lighting purpose</li>
<li>Turning products off when not in use</li>
<li>Keeping products in a cool, dry, and clean environment</li>
<li>Avoiding prolonged exposure to direct sunlight or excessive heat</li>
<li>Keeping lamp surfaces and lighting components clean</li>
<li>Avoiding contact between electrical parts and moisture or liquids</li>
<li>Following product-specific installation and usage instructions</li>
</ul>
<p>
Damage resulting from improper care, unsuitable storage, or failure to
follow the provided instructions may affect support eligibility.
</p>
</div>
<div class="box">
<h2>5. How to Request Product Support</h2>
<p>
If you believe that your MINRVOSAU order has a qualifying issue, please
contact our customer support team as soon as possible.
</p>
<p>To help us review your request, please provide:</p>
<ul>
<li>Your order number</li>
<li>The product name or product link</li>
<li>A clear description of the issue</li>
<li>Photographs showing the product and packaging</li>
<li>A short video when the issue involves a functional component</li>
<li>Information about when the issue was first noticed</li>
</ul>
<p>
Clear information and images allow our team to evaluate the situation
more efficiently and provide a suitable response.
</p>
</div>
<div class="box">
<h2>6. Product Support Process</h2>
<div class="highlight">
<p><strong>Step 1 — Contact Our Team</strong></p>
<p>
Send your request to our support email with your order details and a
description of the issue.
</p>
<p><strong>Step 2 — Review and Assessment</strong></p>
<p>
Our team will review the information, images, videos, order records,
and product details provided.
</p>
<p><strong>Step 3 — Resolution Discussion</strong></p>
<p>
If the issue is approved, we will explain the available resolution,
which may include a replacement, refund, store credit, or another
suitable solution.
</p>
<p><strong>Step 4 — Completion</strong></p>
<p>
We will coordinate the approved solution and provide any additional
instructions required to complete the process.
</p>
</div>
</div>
<div class="box">
<h2>7. Replacement Terms</h2>
<p>
If a replacement is approved, fulfillment will depend on current product
availability and the details of the original order.
</p>
<p>
If the original product or lighting option is unavailable, MINRVOSAU may
offer an alternative resolution where appropriate.
</p>
<p>
Replacement decisions are reviewed individually and may depend on the
type of issue, product condition, available stock, and applicable store
policies.
</p>
</div>
<div class="box">
<h2>8. Return and Shipping Instructions</h2>
<p>
If a return is required for inspection or resolution, please contact
MINRVOSAU before sending the product.
</p>
<p>
Our support team will provide the appropriate instructions, return
information, and requirements that apply to your case.
</p>
<p>
Products sent without prior approval may experience processing delays,
and we may not be able to confirm the correct return handling without
order information.
</p>
</div>
<div class="box">
<h2>9. Statutory Consumer Rights</h2>
<p>
This Product Quality and Support Policy supplements your consumer rights
and does not remove, restrict, or replace any mandatory rights provided
by applicable law.
</p>
<p>
Available remedies and support periods may vary depending on your
location, product category, order details, and local consumer protection
requirements.
</p>
</div>
<div class="box">
<h2>10. Product Support Contact</h2>
<p>
For questions about product quality, damaged orders, incorrect items,
packaging concerns, or support eligibility, please contact us directly.
</p>
<div class="highlight">
<p>
<strong>Customer Support Email:</strong><br>
<a href="mailto:service@minrvosau.com">
service@minrvosau.com
</a>
</p>
<p>
<strong>Phone:</strong><br>
+86 13104922253
</p>
</div>
<p>
Including your order number in your first message will help us locate
the relevant order information more efficiently.
</p>
</div>
<div class="box company">
<h2>Company Information</h2>
<p>
<strong>Brand:</strong><br>
MINRVOSAU
</p>
<p>
<strong>Website:</strong><br>
minrvosau.com
</p>
<p>
<strong>Legal Entity:</strong><br>
Shenzhen Ruisi Feiniao Technology Co., Ltd.
</p>
<p>
<strong>Unified Social Credit Code:</strong><br>
91440300MAEA7EB83D
</p>
<p>
<strong>Customer Support Email:</strong><br>
<a href="mailto:service@minrvosau.com">
service@minrvosau.com
</a>
</p>
<p>
<strong>Phone Number:</strong><br>
+86 13104922253
</p>
<p>
minrvosau.com is owned and operated by Shenzhen Ruisi Feiniao
Technology Co., Ltd. The company manages the online storefront, product
presentation, customer support, order coordination, and related
ecommerce activities.
</p>
<p>
MINRVOSAU remains committed to providing clear product information,
responsive customer service, and practical solutions for verified order
and product concerns.
</p>
</div>
<div style="text-align:center; padding:50px 20px;">
<h2>MINRVOSAU</h2>
<p style="font-size:20px; font-weight:600; color:#697365;">
Thoughtful Light. Reliable Support. Everyday Comfort.
</p>
<p style="color:#B67A5C; font-weight:600; letter-spacing:1px;">
QUALITY · SUPPORT · TRUST · LIGHTING
</p>
</div>
</div>
</div>