Contact us
Thoughtful Support for Your Lighting Experience
Welcome to MINRVOSAU.
Our customer care team is committed to providing clear, helpful, and attentive support throughout your shopping experience.
Whether you need help with product details, lamp dimensions, lighting features, order tracking, delivery updates, returns, damaged items, or general questions about our collection, we are here to help.
For assistance with floor lamps, table lamps, decorative lighting, ambient lighting, or business inquiries, please contact us through the official channels below.
1. Customer Support by Email
Email:
Our support team carefully reviews every message and aims to provide a clear response within 24–48 business hours.
If your message concerns an existing order, please include your order number so that we can assist you more efficiently.
For product-related questions, please include:
- Product name or product link
- Order number, if applicable
- A clear description of your question
- Product size, color, or selected option, if relevant
- Clear photos or videos when reporting an issue
- Any additional information that may help us review the situation
2. Support Response Information
Customer Care
Email:
service@minrvosau.com
Our team handles customer messages in the order they are received and works to respond as clearly and efficiently as possible.
Response Times
Most inquiries are answered within 24–48 business hours.
Response times may be extended during public holidays, promotional periods, high inquiry volumes, or unusual order activity.
3. Orders, Shipping and After-Sales Support
Our customer care team can assist with:
- Order confirmation and order status
- Shipping progress and tracking information
- Delivery updates and address-related questions
- Product information and available options
- Damaged, incorrect, missing, or incomplete items
- Return and refund inquiries
- Replacement or resolution requests
- General questions about your purchase
To help us review your request efficiently, please provide the order number and the email address used during checkout.
4. Lighting Product Guidance
MINRVOSAU offers a carefully selected range of lighting products, including floor lamps, table lamps, decorative lamps, ambient lighting, and accent pieces for everyday interiors.
Our support team can help explain:
- Product functions and intended use
- Product dimensions and available formats
- Materials, finishes, and design details
- Lighting modes and operating features, where applicable
- Recommended room placement
- Product care and storage suggestions
- Packaging and product format information
- General product specifications
For the best experience, please review the product information and follow the recommended usage instructions before installation or use.
5. Business and Partnership Inquiries
MINRVOSAU welcomes inquiries from approved retailers, distributors, professional buyers, and potential business partners.
For wholesale requests, bulk purchases, distribution opportunities, or commercial cooperation, please contact:
To help us understand your proposal, please include:
- Business or company name
- Country or target market
- Estimated order quantity
- Type of cooperation requested
- Your preferred contact details
Corporate Information
Brand:
MINRVOSAU
Website:
minrvosau.com
Legal Entity:
Shenzhen Ruisi Feiniao Technology Co., Ltd.
Unified Social Credit Code:
91440300MAEA7EB83D
Customer Support Email:
service@minrvosau.com
Customer Care Phone:
+86 13104922253
minrvosau.com is owned and operated by Shenzhen Ruisi Feiniao Technology Co., Ltd. The company manages the online storefront, product presentation, customer communication, order coordination, and related e-commerce operations.
MINRVOSAU is committed to providing clear product information, responsive customer care, and a dependable shopping experience for customers exploring modern lighting for the home.