What is MINRVOSAU?

MINRVOSAU is a modern lighting brand focused on practical, versatile, and thoughtfully designed lighting products for everyday spaces.

Our collections include floor lamps, table lamps, decorative lamps, ambient lighting, and other home lighting essentials.

What types of lighting products do you offer?

Our product selection may include:

• Floor lamps for living rooms, bedrooms, and reading corners
• Table and bedside lamps for focused or ambient light
• Decorative lamps that add warmth and visual character
• Ambient lighting for relaxed everyday interiors
• Lighting accessories and practical home-lighting essentials
• Products in different sizes, finishes, and lighting formats

Each product is selected to support comfortable, flexible, and intentional lighting in everyday spaces.

Where can I find product details?

Detailed information is available on each product page, including product features, dimensions, materials, light type, finish, usage guidance, and available images.

If you need help choosing a lamp or lighting product, please contact our support team.

Are MINRVOSAU products suitable for everyday use?

MINRVOSAU products are designed for a variety of everyday settings, including living rooms, bedrooms, offices, reading corners, entryways, and relaxing spaces.

The final lighting effect may vary depending on room size, placement, surrounding light, surface materials, and individual preferences.

How can I choose the right product or size?

We recommend reviewing the product dimensions, specifications, materials, light source information, finish details, and product photographs before ordering.

For personalized assistance, please send us the product name, intended room, preferred style, and any size or finish preferences.

Will the product look exactly like the website image?

We make every effort to display product colors and finishes accurately. However, appearance may vary depending on photography, monitor settings, mobile screens, surrounding light, and room conditions.

Images should be used as a general reference rather than an exact guarantee of the final appearance.

How should I install and use a new lighting product?

Please review the product instructions before installation and use the product according to its intended purpose.

For electrical products, confirm that the power requirements are compatible with your location and follow the recommended installation and safety instructions.

How do I place an order?

Select the product and quantity you would like to purchase, add the item to your shopping cart, and complete the secure checkout process.

After your order has been submitted successfully, you will receive an order confirmation email containing the relevant purchase details.

Can I change or cancel my order?

Please contact us as soon as possible if you need to update or cancel an order.

We will make reasonable efforts to assist before the order enters fulfillment or shipping. Once processing or dispatch has started, changes or cancellations may no longer be possible.

What should I do if I do not receive an order confirmation?

Please check your spam, junk, promotion, or other filtered email folders.

If you still cannot locate the confirmation email, contact us using the email address entered during checkout.

How can I check my order status?

Shipping and tracking information will be provided by email when available after your order has been dispatched.

When contacting us, please include your order number and the email address used to complete the purchase.

How long does delivery take?

Delivery time depends on the destination, product availability, fulfillment processing, carrier performance, customs procedures, and other transportation conditions.

Any available delivery estimate will be shown during checkout or communicated in your order confirmation and shipping notifications.

Will I receive tracking information?

Tracking information will be provided when a trackable shipping method is available for your order.

Please allow some time after dispatch for the carrier system to display the first tracking update.

Why has my package stopped updating?

Tracking updates may be delayed while a package is moving between sorting facilities, undergoing customs inspection, or waiting for the carrier to scan it.

If the tracking information remains unchanged for an extended period, please contact us with your order details.

Are customs duties or import fees included?

Depending on the destination country or region, customs duties, import taxes, brokerage fees, or other local charges may apply.

Any applicable charges imposed by local authorities are generally the responsibility of the recipient unless otherwise stated at checkout.

Can lighting products be returned?

Return eligibility depends on the product condition and the applicable Return Policy.

For safety and product-condition reasons, installed, modified, or visibly used lighting products may not be eligible for return unless they arrive damaged, defective, or incorrect.

How do I request a return?

Please contact our support team before sending any product back.

Include the following information:

• Order number
• Product name
• Reason for the return request
• Photos or videos when relevant
• Information about the product condition

When will I receive my refund?

Approved refunds are generally issued to the original payment method after the returned item has been received and reviewed.

The time required for the refund to appear may depend on your bank, card issuer, payment provider, and transaction processing procedures.

What payment methods are accepted?

Available payment methods are displayed during checkout. Options may vary according to your country, currency, device, payment provider, and transaction conditions.

Is my payment information secure?

Payments are processed through Shopify and authorized third-party payment providers using security measures designed to protect transaction information.

MINRVOSAU does not directly store complete payment card numbers or card security codes.

Why was my payment declined?

A payment may be declined because of incorrect billing information, insufficient funds, bank security restrictions, verification problems, transaction limits, or a decision made by the card issuer.

Please confirm your payment details or contact your bank for additional information.

What should I do if my lighting product arrives damaged?

Please contact us promptly if your order arrives damaged, broken, defective, incomplete, or otherwise unusable.

Please provide:

• Order number
• Product name
• Clear photographs of the product
• Photographs of the shipping package and labels
• A description of the issue

Our team will review the information and determine the appropriate resolution for your case.

What if I receive the wrong product, size, or finish?

Please contact us before using the product and send photographs of the item, product label, packaging, and order details.

We will review the situation and provide further instructions.

What should I do if the product does not operate correctly?

Stop using the product and disconnect the power if it flickers, overheats, produces an unusual smell, or does not operate correctly.

Do not attempt unsafe repairs. Please contact our support team and, when necessary, consult a qualified electrician.

How should I care for and store lighting products?

Keep lighting products clean and dry, away from excessive moisture, heat, and impact. Follow the product-specific care instructions and keep cables safely arranged.

Do not modify wiring, sockets, or electrical components unless instructed by a qualified professional.

Can I use a lighting product after the package has been damaged?

If the lamp shade, cable, plug, packaging, or electrical components appear damaged, altered, or unsafe, do not install or use the product.

Contact our support team and provide clear photos so we can assist you.

How can I contact MINRVOSAU?

You can contact our support team through the following channels:

Email:
service@minrvosau.com

Phone:
+86 13104922253

Website:
minrvosau.com

What information should I include in my message?

To help us respond efficiently, please include:

• Order number
• Email address used during checkout
• Product name, size, or finish
• A clear description of your question
• Photographs or videos when necessary